Terms of service

HLT Cloud is provided to companies and other organizations under a written agreement with HLT. It is not offered to consumers.

• HLT creates the customer organization, its workspaces and the first administrator invitation. There is no self-registration.
• Customer administrators invite colleagues within the agreed user allowance and are responsible for the roles they assign.
• Every user has a personal account. Shared accounts and passing on credentials are not permitted.

The customer remains responsible for the content created in its workspaces and decides the purposes of that processing. HLT processes it on the customer’s documented instructions under a data processing agreement.

HLT does not use customer content to train AI models, does not sell personal data and does not combine data across customers.

• Use HLT Cloud for workplace and process audits, not to monitor or rank individual employees.
• Do not record special categories of personal data, such as health information, in audits.
• Do not attempt to access other organizations’ data, circumvent limits or disrupt the service.

AI features are available only where included in the agreement and enabled by the customer’s administrator. AI output is a suggestion to be reviewed by a person; it is not legal, safety or certification advice.

HLT operates the service with care and informs customers about planned maintenance and incidents. Service levels apply only where they are agreed in writing.

HLT may develop the service further. Changes that materially reduce agreed functionality or add subprocessors are announced in advance.

Fees, user allowances and resource allowances are set out in the individual agreement. Reaching an allowance does not trigger automatic charges.

When an agreement ends, the customer keeps read and export access for 30 days. Afterwards, customer data is deleted in line with the data processing agreement, unless a legal obligation requires a specific record to be kept. Backups age out on their documented schedule.

Liability, governing law and place of jurisdiction are set out in the individual agreement.